Her Employer Switched Health Plans and She Went Three Months Without Her Medication — at 29

Have you ever looked at your pay stub and felt like you were doing everything right — steady job, reasonable salary, no frivolous spending —…

Her Employer Switched Health Plans and She Went Three Months Without Her Medication — at 29
Her Employer Switched Health Plans and She Went Three Months Without Her Medication — at 29

Have you ever looked at your pay stub and felt like you were doing everything right — steady job, reasonable salary, no frivolous spending — and still found yourself rationing medication you need to function? That question sat with me for days after I first heard Renee Womack’s name.

I met Renee in January 2026, not in a benefits office or a hospital waiting room, but in the front seat of a Meals on Wheels delivery van cutting through Pittsburgh’s Lawrenceville neighborhood. A volunteer coordinator named Deb had pulled me along for a ride-along while I was reporting on food access for older residents. Somewhere between stops, Deb mentioned a young woman — a regular Saturday volunteer — who had quietly been going through her own health coverage crisis. “She never complains,” Deb told me. “But I know she skipped her medication for months.”

That young woman was Renee Womack, 29, a full-time bank teller at a regional credit union in Pittsburgh’s East End. I reached out the following week, and she agreed to meet me at a coffee shop near her apartment in Shadyside, where she rents a room with a roommate to keep costs manageable.

A Good Salary That Didn’t Protect Her

Renee earns approximately $48,000 a year — a solid income for her age, and above the median for her profession. She doesn’t have dependents, she doesn’t carry credit card debt, and she contributes to her credit union’s 401(k) plan. By most measures, she was doing everything right.

But in August 2025, her employer notified staff that the company health plan was switching providers. The new plan looked similar on paper. In practice, it reclassified her levothyroxine — a standard thyroid hormone replacement she has taken since being diagnosed with hypothyroidism at age 24 — from a Tier 1 generic to a Tier 3 specialty drug. Her monthly cost for a 30-day supply jumped from $12 to $94.

$12
Monthly Rx cost before plan change

$94
Monthly Rx cost after plan change

“I actually laughed when I saw the new number,” Renee told me. “I thought it was a mistake. Then I called the pharmacy and they said, no, that’s correct. That’s your new cost.”

Renee’s rent — split with a roommate — runs $875 a month. Her car insurance, utilities, student loan payment, and groceries account for most of the rest. A sudden $82-a-month increase was not trivial. She made a decision she now describes with visible discomfort: she stopped filling the prescription.

Three Months Without Treatment

From September through November 2025, Renee went without levothyroxine. Hypothyroidism, left untreated, can cause fatigue, weight gain, cognitive fog, and depression. Renee experienced all of it.

“I was exhausted all the time. I’d get to work and just feel like I was moving through water. My manager asked me twice if I was sleeping okay. I didn’t tell her why.”
— Renee Womack, bank teller, Pittsburgh, PA

She didn’t tell her manager. She didn’t tell her family in West Virginia. Instead, she kept showing up to her Saturday Meals on Wheels shifts, delivering hot meals to elderly residents who relied on the program for their primary nutrition. The irony — that she was helping others meet basic needs while quietly going without her own medication — is not lost on her.

“I know how that sounds,” she said. “But those people are counting on us. What am I going to do, skip because of a copay?”

⚠ IMPORTANT
Skipping thyroid hormone replacement medication can have serious health consequences over time, including cardiovascular complications and neurological effects. This article does not constitute medical or financial advice. If you face a coverage gap, options like manufacturer coupons, patient assistance programs, or federally qualified health centers may be available in your area.

The Turning Point: A Conversation at a Delivery Door

In November 2025, Renee was delivering a meal to an 81-year-old woman named Gloria in Pittsburgh’s Hill District. Gloria was juggling her own Medicare paperwork — specifically, questions about Part D drug coverage changes for 2026. According to CNBC, the standard Medicare Part B monthly premium was set to jump 9.7% in 2026, and Part D formularies were shifting alongside it.

Renee helped Gloria sort through the paperwork. And while doing so, she started asking questions for herself — about drug pricing, about formularies, about how prescription tiers get assigned. That conversation sent her online that evening.

She found that GoodRx listed her medication for as low as $9 for a 90-day supply at a nearby pharmacy. Her current insurance tier was charging her $94 per month — more than ten times the cash price available through a discount program.

KEY TAKEAWAY
Prescription discount programs sometimes offer lower out-of-pocket costs than using insurance — particularly for generic medications reclassified to higher tiers after a plan change. Renee’s medication dropped from $94/month (insurance) to roughly $3/month (cash price with discount program).

What She Found — and What Still Worries Her

Renee restarted her medication in December 2025. Her physical symptoms began improving within weeks. She now pays approximately $3 per month for a 90-day supply — less than she paid before her plan changed.

But the experience left her shaken in ways that a resolved prescription cost doesn’t fully address. Her employer’s plan still carries a $4,200 individual deductible. She has no dental or vision coverage. And the healthcare cost pressures affecting older Americans are, as she now understands, not entirely separate from the pressures she faces.

As MarketWatch reported, Medicare Part B premiums and prescription drug costs are rising across the board in 2026 — changes that affect the elderly neighbors she serves each Saturday, and that reflect a broader system in which coverage gaps can appear at any income level, at any age.

“I make decent money. I’m not complaining. But I went three months without medication I need because a form changed. If that happened to me, I think about what happens to people who don’t have anyone helping them read their paperwork.”
— Renee Womack

She told me she plans to review her employer plan options closely during the next open enrollment — something she admits she had always treated as a checkbox before this year.

What Renee Did Differently After Her Coverage Gap
1
Checked cash prices — She looked up her medication on a discount program and found the cash price was lower than her insurance tier.

2
Read the formulary — During her next open enrollment window, she checked how each plan tiered her specific medications before enrolling.

3
Asked HR directly — She now asks her benefits coordinator specific questions about tier changes before a new plan year begins.

The Bigger Picture Behind One Person’s Story

Renee’s situation isn’t an anomaly. According to the Detroit Free Press, the nearly 10% hike in Medicare Part B premiums in 2026 is eating into the 2.8% COLA increase that Social Security beneficiaries received — leaving many older Americans with a net gain of just a few dollars per month. The same cost pressures that squeeze retirees are rippling through every tier of the health insurance market.

For Renee, the resolution was real but incomplete. She’s back on her medication. She’s back to feeling like herself. But she carries a specific, hard-earned awareness now — that a single plan change, a single formulary reclassification, can disrupt someone’s health regardless of what they earn.

“I used to think health insurance stress was something that happened to older people or people without jobs,” she told me as we wrapped up. “Now I know it can happen to anybody. It happened to me.”

When I left the coffee shop that afternoon, I thought about Gloria in the Hill District, sorting through Medicare forms at her kitchen table. And I thought about the 29-year-old delivering her lunch every Saturday — both of them navigating a system that requires more than good intentions to survive.


What Would You Do?

Your employer just announced a new health plan starting January 1. You notice your thyroid medication — currently $12/month — will move to Tier 3 under the new plan, costing $91/month. Open enrollment closes in five days. You have three options.

This is an illustrative scenario — not financial or professional advice. Consult a qualified professional for your situation.

Frequently Asked Questions

What should I do if my prescription gets reclassified to a higher tier after a plan change?

Compare the cash price through discount programs against your new insurance tier cost. For generic medications, the cash price is sometimes lower than the insured tier price. You can also ask your HR benefits coordinator or insurer for a formulary exception if your doctor documents medical necessity.
Can I use a prescription discount program instead of my insurance?

Yes. For many generic medications, discount programs offer a separate cash price that bypasses insurance entirely. You typically cannot submit the same claim to both — you choose one or the other at the point of purchase.
How much did Medicare Part B premiums increase in 2026?

According to CNBC, the standard Medicare Part B monthly premium jumped 9.7% in 2026. The Detroit Free Press noted this increase largely offset the 2.8% Social Security COLA that beneficiaries received for 2026.
What is a drug formulary and why does it matter?

A formulary is the list of drugs covered by a health insurance plan, organized into cost tiers. Tier 1 drugs (usually generics) have the lowest copays; higher tiers cost significantly more. When a plan changes its formulary — as Renee Womack experienced in 2025 — patients can see their copay increase substantially for the same medication.
What if I can’t afford my medication due to a coverage gap?

Options may include manufacturer patient assistance programs, federally qualified health centers offering sliding-scale fees, state pharmaceutical assistance programs, and prescription discount cards. Available options depend on your income level, state, and the specific medication.

218 articles

Sloane Avery Wren

Senior Benefits Writer covering Social Security, Medicare, and retirement policy. M.P.P. University of Michigan. Former CBPP researcher. NSSA Certified.

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